Refund Policy – StudiOptimal

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At StudiOptimal, we are committed to providing the highest quality NeurOptimal® Dynamical Neurofeedback services. In order to ensure a clear, fair, and transparent framework for everyone, the following policy applies to all our services and packages.

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📌 No Refunds

All sessions, training programs, packages, and purchases made with StudiOptimal are non-refundable, regardless of:
• the number of sessions used or unused
• the reason for cancellation or withdrawal
• a change in personal or professional circumstances
• a decision to discontinue the training process

Once payment has been made, no full or partial refund can be issued.

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📌 Package Validity: No Expiration

Purchased packages do not expire.
You may use your sessions at your own pace, with no time constraints.

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📌 Package Transferability

Packages may be transferred to a person of your choice at no additional cost.
Simply inform us of the name of the person to whom you wish to transfer the sessions.

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📌 Appointment Cancellation or Rescheduling

For any appointment:
• Cancellations or rescheduling must be made at least 48 hours in advance.
• Late cancellations or missed appointments may be considered as used sessions.

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📌 Training Services

Registrations for NeurOptimal® training programs (in-person or online) are also non-refundable.
In the event you are unable to attend, you may:
• reschedule your participation to a future date
• transfer your spot to another person

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📌 Rental Services

All NeurOptimal® system rentals are non-refundable once payment has been made.
Rental periods may, however, be adjusted or extended, subject to availability.

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